1. Introduction and Acceptance of Terms
By accessing or using Enharshi, you agree to comply with these Terms of Use. Enharshi facilitates connections between buyers and sellers for brand-new products, promoting sustainable shopping and a circular economy.
2. Account Registration and Usage
Users must provide accurate and complete information during registration. You are responsible for maintaining the confidentiality of your login credentials. Enharshi reserves the right to suspend or terminate accounts violating these Terms or engaging in fraudulent or abusive behavior.
3. Product Listings and Seller Obligations
Sellers may list brand-new products across multiple categories. All listings must include accurate descriptions and clear images. Prohibited items include counterfeit, illegal, or unsafe products. To become a seller, submit product details via seller@enharshi.com.
4. Purchasing and Payment
Enharshi currently supports only Cash on Delivery (COD) payments. Shipping addresses cannot be modified after order confirmation. Customers can track their orders through the “Track Order” feature for real-time updates.
5. Returns and Refunds
Return and refund policies depend on the supplier and product type. For detailed information, please refer to our Returns & Refunds Policy. We coordinate with suppliers to manage returns and refunds and will keep customers informed throughout the process to ensure a fair and transparent resolution.
6. User Content and Conduct
Users are responsible for any content they upload, post, or share on Enharshi. Prohibited conduct includes fraud, harassment, misinformation, and any illegal activities. We reserve the right to remove inappropriate content and take action against offending users.
7. Intellectual Property
All platform content, including logos, designs, and text, is owned by Enharshi. Users retain rights to their own uploaded content but grant Enharshi a license to use such content in accordance with our Privacy Policy and Terms.
8. Privacy Policy
We are committed to protecting your personal data. Please review our Privacy Policy for detailed information on data collection, use, sharing, and your rights as a user.
9. Limitation of Liability
Enharshi is not liable for indirect, incidental, or consequential damages arising from the use of the platform. Responsibility for product quality and authenticity lies with individual sellers and suppliers.
10. Dispute Resolution
We encourage users to resolve disputes amicably. Enharshi may offer mediation or assistance but does not guarantee outcomes. Users retain the right to seek legal remedies independently.
11. Termination
Users may terminate their accounts at any time. Enharshi reserves the right to suspend or terminate accounts that violate terms or pose risks to the platform or community.
12. Updates to Terms
Enharshi may update these Terms periodically. Changes become effective upon posting to the website. Continued use of the platform constitutes acceptance of updated terms.
13. Contact
Buyer Support: support@enharshi.com
Seller Support: seller@enharshi.com
General Inquiries: team@enharshi.com
Enharshi’s Terms of Use outline the responsibilities of buyers and sellers, product listing requirements, payment and refund policies, user conduct standards, and dispute resolution procedures. Our policies support a secure, sustainable marketplace for brand-new goods across India.